Saint Petersburg
Russian Federation

OWHC Hotline


OWHC member cities are often keen to take advantage of the network to identify examples and experiences on various subjects related to urban management and heritage preservation. To facilitate the collection and sharing of information, the General Secretariat is proposing this new tool to complement the technical assistance offered to members.


Cities wishing to find out whether other member cities have examples or experience on a specific subject are invited to send their question to the General Secretariat by e-mail to [email protected] providing all the information needed to understand the request.

The OWHC commits to:

  • Rapidly circulate the information to all member cities (mailer) and publish the request on the OWHC website and social networks.
  • Collect the information received and forward it to the requesting city


Member city in good standing.

Pending requests

The City of Quito wishes to gather information about:

Firefighting procedures in heritage areas.

The information expected by the City of Quito may include, but are not limited to:

  • Particular regulations
  • Specific skills
  • Dedicated training
  • Lessons learned (obstacles encountered and solutions implemented to overcome them, etc.)

Help Quito gather information on the ideal conditions for firefighters to intervene in heritage areas, and contribute to the safety of all citizens!

The City of Quebec wishes to gather information concerning:

The touristic buses management in historic centres.

Quebec City would like to gather answers to the following questions, to feed and support the reflection at the heart of its Collaborative Network of the Quebec Roadmap (Pacified mobility: Street planning and sharing between different users and mobility modes) :

  • Did your city put in place in the last few years measures to contain or restrict touristic buses traffic or bus parking in the historic neighborhood? Please specify if the street gauge / geometry allow buses to circulate.
  • Can you describe briefly main measures taken and deployed to contain or restrict touristic buses from the touristic / historic neighborhood (complete or partial ban, control of the accessibility with respect to the nature and reason of a travel by bus, management of the access to the historic neighborhood, size of vehicles, etc.)?
  • What measures were taken to accompany traffic and circulation restrictions (drop-off and parking areas outside the tourist area, shuttles, etc.)?
  • How is bus access controlled at entrances to the tourist area (police, traffic officers, automatic control equipment, etc.)?
  • Do you have statistics on the number of touristic buses (daily of weekly) that enter the historic / touristic neighborhood before and after the implementation of restricton and containment measures?
  • Do you have statistics on the impact of such measure on tourism (ex. Number of tourists, distribution of the number of tourists throughout the year? On the territory? On the sites visited? Length of stay? Economic and touristic outcomes)?

Does your city have any experience with any of the actions mentioned in the previous questions? Quebec City would like to hear from you.


Technical Assistance and Cooperation


Activities of the Regional Secretariats